Matthew C. Fielder
*redwindex@hotmail.com


Profile:
Very motivated, personable business professional with MCDST, MCP, and A+ certification. A successful seven year track record of employment. Mastering and staying up to date with new technology. Featured in four computer magazine publications. Diplomatic and tactful with professionals and non-professionals at all levels of experience. Accustomed to handling sensitive confidential records. A history of always being on time for work and getting jobs done on time. Working with tight deadlines, and always being respectful to everyone. Willingness to certify further.

Objective:
I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

If you are seeking an IT professional who has excellent people and problem solving skills and can easily provide optimum support to your IT operations, then please consider what I have to offer. I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I am also willing to relocate. Thank you for your time and consideration. Salary is fully negotiable.


Skills Summary:
* Computer savvy
* Troubleshoot/Diagnose
* Able to multitask
* Alloy navigator ticketing
* Quick learner
* Remote Support
* AS/400
* Active Directory
* Microsoft Exchange
* Blackberry configuration
* Organized
* Strong communicator
* Customer service
* Team player
* Windows 98/2000/2003
* Windows ME/XP/Vista/7
* Mac OSX
* Microsoft office suites
* Dental imaging
* Dentrix/Dexis/Kodak/
* VixWin/Easy Dental
* Graphic design
* PC repair
* Macintosh repair
* Custom builds
* Laptop repair
* Windows networking
* TCP/IP
* Cisco VPN/Agent



Education:
Diploma from Vasquez HS, Acton CA
Computer Graphics AVC, Lancaster CA
Computer Networking SFCC, Santa Fe NM
Technical Degree Penn Foster, Santa Fe NM
Comp TIA A+ Certified, Santa Fe NM
MCP Certified, Acton CA
MCDST Certificed, Acton CA

Employment:
Garda Cash Logistics, Pasadena California
Help Desk Support Supervisor/IT
* Remote support throughout the world
* Repair, data recovery, networking, troubleshooting
* Maintenance of computer/printer equipment in building
* Installation of corporate product software
* Installation of security fixes and patches

Hale Networks, Lancaster California
IT/Asset Refresh/Networking
* Dental imaging install
* Dental imaging networking
* Dental imaging troubleshooting
* Active directory
* Windows Networking
* Troubleshooting
* Maintenance of computer equipment in building
* Installation of corporate product software
* Installation of security fixes and patches

Super Computer, Santa Fe New Mexico
Repair Technician/Help Desk Support
* Consulted with customers on unit usage
* Selected hardware and software in accordance to
customer budget and operating system
* Assembled customers computer
* Instructed customers on maintenance
* Maintained customers on call back list for service
* Work with both Mac & PC platforms
* Virus removal & security

Cine Vision Productions, Santa Fe New Mexico
Repair Technician/Graphic Design/Editing
* Maintained editing studio technically
* Kept all computers up to date & virus free
* Editing in Final Cut Pro with HD & SD material
* Graphic design work of DVD covers & discs
* Duplication of thousands of DVDs at any given moment
* Monthly DVD authoring
* Work for Nambe, Santa Fe Opera, & Marsha Mason
* Live capture of streaming conferences for onsite DVDs
* Camera operator for live events & live broadcast events

Feldm4n Systems & Repairs, Santa Fe New Mexico
Head Repair Technician/Owner
* Making customer contacts & keeping those customers
* Repair, data recovery, networking, troubleshooting
* Assembled customers computer
* Instructed customers on maintenance
* Maintained customers on call back list for service
* Work with both Mac & PC platforms
* Virus removal & security
.